Generally speaking, the issue that the camera can be connected and viewed in LAN, but can not in WAN is cause by software or server, instead of hardware problem, no need to return to factory for repair. If not, please update the firmware and APP to the latest versionĢ. Please make sure the camera get the latest firmware and the APP is the latest one. In this case, please contact the dealer for help.ġ. If can view the camera normally in other network environment, that means there is a problem with the local penetration of the camera. Net Eye Camera 7.0.7 Safe 500 4.5 2 20.8 k Mount your whole video surveillance system with this app Advertisement Latest version 7.0.7 Older versions Requirements (Latest version) Android 4.1, 4.1.1 or higher required More information Older versions apk 6.8.6 Android + 4.1, 4.1.1 apk 6.8.5 Android + 4.1, 4.1. It is recommended that take the camera to other network environment to have a try, for example, your friend’s network.ĥ. If the camera still can’t go online remotely after changing router, then it must be a problem of the camera’s PNP penetration. If the camera cannot be viewed in mobile network, then please change a router to test again.Ĥ. If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.ģ. If you can’t view the camera in LAN, then we can’t view it in WAN.Ģ. If you can view the camera in PC client, Phone APP and Web client, that means the LAN connection is fine. If the router is working fine, then please check the following information:ġ. Make sure that you can access the internet when connected to the WiFi of the router. ![]() Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Re-configure the “ wireless settings ” on the camera Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then you will hear a clicking sound from the camera, all the IR LEDs will be on for a while and then off, and you will hear another clicking sound, that means the reset has been finished and it’s rebooting. ![]() Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then the camera will say ‘reset completed, device will reboot!’, then there would be a clicking sound, all the IR LEDs will be on for a while and then off, then the camera start to do self-checking(pan/tilt), after the pan/tilt finished, the reset finished. You can do that by referring to the guide below: you can easily install Net Eye Camera on PC for laptop. Despite the fact that Net Eye Camera undefined is produced just for Android mobile phone or iOS by Safe 500. To reset the camera to factory default settings. BrowserCam provides Net Eye Camera for PC (MAC) download for free. If the camera cannot connect after the WiFi password being changed, solution are as follows:
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